RETURNS & EXCHANGES
We offer a 14 day return policy should you not be completely satisfied with your shoes or wish to exchange them for a different size. You must declare your intention to return or exchange your shoes within this period as follows:Log in to your accountLocate the order you wish to return or exchangeSend an email to notify your wish to return the orderReturn your purchase
Items purchased may be returned by recorded post or courier to:
NAK Fashion - SRI NVP Group
78/79 New Bond Street
London W1S 1RZ
We recommend you use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until you have received credit for the returned items. In the event of your package going missing, NAK will ask for proof of delivery. We regret that we cannot be held responsible for non-delivery of returned goods.
Once we have received the shoes in their original condition (please see conditions below) you will be notified by email that we have received them and the refund will be issued within 30 days from the date of receipt.
All purchased shoes must be tried on a carpeted surface before regular wear. If any returned pair is damaged, scuffed, soiled or worn on the sole or any other areas, we may refuse to give a refund or exchange and will return the shoes to you.
Shoes must be returned in their original undamaged shoe box together with their dust bag as these are important elements of the order. Shoes that are returned without their box or bag may not be accepted and may be sent back to the customer.
Upon receipt of the returned goods, NAK reserves the right to deny a refund or exchange if the merchandise does not meet return policy requirements.Shipping and handling charges for returns and exchanges are not refundable unless we have made a shipping error.
Please note that we currently only ship to the countries listed below:
EUROPE & UK (country listed below)AustriaBelgiumBulgariaCroatiaRepublic of CyprusDenmarkEstoniaFinlandFranceGermanyHungaryRepublic of IrelandItalyLatviaLithuaniaLuxembourgMaltaNetherlandsPolandPortugalRomaniaSlovakiaSloveniaSpain (mainland only)SwedenUK (Please note we don't currently ship to Wales, Northern Ireland and Scotland)
The cost of the shipping to Europe & UK is £20
Deliveries to these countries usually take from 3 to 5 working days.
(USA, CANADA, UNITED ARAB EMIRATES, AUSTRALIA)U.S.A £45United Arab Emirates £60Australia £55Canada £50Russia £35*
* please note that due to the new custom regulations, deliveries to Russia may take up to 10 days
If your country is not listed, please email us at firstname.lastname@example.org and we'll try to help
(Please note that we cannot guarantee a specific delivery date for any international deliveries)
Deliveries to overseas countries usually take from 3 to 7 working days